Marketing & Consultants

Professional Liability & General Liability for Marketing Agencies

Clients will ask you for two certificates before you start: professional liability and general liability. They cover very different things. Professional liability (errors & omissions) answers the client who says your campaign, SEO project or website cost them money. General liability answers injuries and property damage at client meetings, shoots and events, plus some advertising injury. KTL quotes both together across 20+ A-rated carriers so you can sign the client agreement the same day.

  • ✓E&O with media liability for copyright and trademark claims
  • ✓$1M/$2M general liability that matches standard vendor agreements
  • ✓Additional insured and waiver wording on same-day certificates
  • ✓Freelancers through 50-person agencies

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Core coverages in this program

  • •Professional Liability (Errors & Omissions)
  • •Media Liability
  • •General Liability
  • •Business Owner's Policy (GL + property)
  • •Cyber Liability (recommended add-on)
  • •Hired & Non-Owned Auto

Professional liability vs. general liability for agencies

The fastest way to understand which policy pays:

What happenedWhich policy responds
Client says your campaign or SEO work failed and cost them revenueProfessional liability (E&O)
You missed a launch deadline and the client sues for lost salesProfessional liability (E&O)
An image or song in your ad triggers a copyright demandMedia liability (often part of E&O)
A client trips over your camera cable during a photo shootGeneral liability
You damage a client's office or rented event spaceGeneral liability
A client's ad account is hacked through your loginCyber liability

Typical 2026 costs

Typical ranges, not quotes. Pricing follows revenue, staff, client size and whether you guarantee results.

Agency profileE&O + media $1MGL $1M/$2MPackage with cyber
Solo consultant, <$250K revenue$700–$1,500/yr$400–$700/yr$1,600–$3,200/yr
Small agency, $250K–$1M revenue$1,500–$4,000/yr$600–$1,200/yr$3,200–$7,500/yr
Agency with staff, $1M–$5M revenue$4,000–$12,000/yr$1,200–$3,000/yr$7,500–$20,000/yr

Renewing in the next 90 days?

That's the sweet spot to re-shop your coverage. KTL benchmarks your renewal across 20+ A-rated carriers — most clients see options within one business day.

What client contracts usually require

Brand, franchisor and SaaS vendor agreements most often ask for $1M–$2M professional liability, $1M per occurrence / $2M aggregate general liability, $1M cyber, additional insured status on the GL, and a waiver of subrogation. Send us the insurance section of your contract and we will quote to it exactly.

Mistakes that leave agencies exposed

These are the gaps we see most often when agencies send us their current policies.

  • •Buying general liability only and assuming it covers client disputes (it doesn't)
  • •An E&O policy without media liability when you produce creative
  • •Claims-made E&O that lapses between carriers, losing coverage for past work
  • •Scopes of work that guarantee rankings, leads or ROAS

Have Insurance Requirements From a Client?

Send us the insurance requirements from your contract, lease, vendor agreement, or licensing agency. A KTL commercial insurance specialist will review the requirements and help determine the coverage, limits, and endorsements you need.

Ready for a benchmarked quote?

A KTL specialist will shop your risk across multiple A-rated markets within one business day.

Frequently asked questions

Most agencies do. Clients usually require both, and they cover different risks: E&O for your work, GL for physical injury and property damage.